Privacy Policy

Effective Date: 6 March 2025

1. Introduction

Welcome to Nexora X (“Company,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and AI-powered phone system.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please refrain from using our services.

2. Information We Collect

2.1 Personal Information

When you sign up for our services, contact us, or interact with our platform, we may collect:

• Name
• Email address
• Phone number
• Business information (e.g., company name, industry)

2.2 Call Data & Customer Interactions

Our AI system processes and records interactions to enhance service quality. This includes:

• Call logs (date, time, duration)
• Call transcriptions & summaries
• Appointment scheduling details

2.3 Technical & Usage Data

When you access our website or dashboard, we may automatically collect:

• IP address
• Browser type & version
• Device information
• Usage analytics (e.g., pages visited, session duration)

3. How We Use Your Information

We use the collected information to:

• - Provide and manage our AI-powered call answering services
• - Improve system accuracy and performance
• - Communicate with you about updates, promotions, or support inquiries
• - Ensure data security and prevent fraud
• - Comply with legal obligations

4. Data Sharing & Disclosure

We do not sell or rent your data. However, we may share information in these cases:

• Service Providers: Third-party tools for CRM, payment processing, or analytics
• Legal Compliance: If required by law or legal processes
• Business Transfers: In case of mergers, acquisitions, or asset sales

5. Data Security

We implement industry-standard security measures to protect your data, including:

• - Encryption of sensitive information
• - Access controls & authentication
• - Regular security audits

Despite our best efforts, no system is 100% secure. Please take precautions to safeguard your personal information.

6. Data Retention

We retain call records, summaries, and user data only as long as necessary for service delivery and legal compliance. Users can request data deletion at any time.

7. Your Rights & Choices

You have control over your data, including:

• Access & Correction: Request copies or updates to your personal data
• Opt-Out: Unsubscribe from marketing communications
• Deletion Request: Request removal of personal data (subject to legal obligations)

To exercise these rights, contact us at [Insert Email].

8. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience. You can modify cookie preferences in your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with the “Effective Date” at the top of this page. Continued use of our services after changes signifies acceptance.

11. Contact Us

For questions or concerns regarding this Privacy Policy, contact us at:

📧 contact@nexora-x.com

By using Nexora X, you acknowledge that you have read and understood this Privacy Policy.